Privacy Policy
This Privacy Policy explains how Lumen Fleet Services LLC collects, uses, and protects personal information submitted through this website, contact forms, phone calls, email, SMS, and related customer service channels.
Last updated: May 27, 2026
Personal Information We Collect
Lumen Fleet Services may collect personal information that you voluntarily provide, including your name, company name, phone number, email address, mailing address, company website, fleet size, service needs, message details, and any other information you submit when requesting compliance support or communicating with us.
How We Use Personal Information
We use personal information to respond to inquiries, provide requested services, communicate about compliance support, send account notifications, provide customer care, process service requests, improve our website and services, maintain business records, and comply with applicable legal or operational requirements.
SMS Communications
If you provide your phone number through a web form or other medium, you may receive SMS messages from Lumen Fleet Services related to account notifications, customer care, service updates, compliance support, and marketing. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance.
SMS consent is not shared with third parties or affiliates.
Who We Share Personal Information With
We may share personal information with service providers who help operate our website, communications, email delivery, customer support, scheduling, analytics, or business operations. We may also share information if required by law, regulation, legal process, or to protect our rights, safety, users, or business operations.
We do not sell personal information. We do not share SMS consent with third parties or affiliates.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You may request that we update, correct, or delete personal information by contacting us. You may opt out of SMS messages by replying STOP to any message. You may request assistance by replying HELP or contacting us through this website.
Contact Us
If you have questions about this Privacy Policy, contact Lumen Fleet Services LLC at info@lumenfleetservices.com or 512-593-2900.